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Bozlun India Services

Our Services

Your solution

Contact Us

Our Services

Your solution

Contact Us

Uncover

Our Full Range of Expertise

At BiS, we understand that each business is unique, especially when it comes to navigating the complexities of post-sales operations in India. Whether you’re a partner looking to launch your product in the Indian market or an established brand aiming to enhance customer satisfaction and sales, we provide adaptable, reliable solutions designed to meet your specific needs.

Customer Agent Outsourcing

  • Inbound and Outbound Telecalling Services
  • Live Chat and Email Support
  • AI-Powered and Automated Chatbot Solutions
  • Multi-Channel Customer Interaction Handling (Phone, Chat, Email, Social Media)
  • Customer Feedback and Issue Resolution

Warranty Management

  • Nationwide Service Center Network for Repairs and Maintenance
  • Dead on Arrival (DOA) Handling and Replacement Management
  • Spare Parts Management and Logistics Coordination
  • Service Level Agreement (SLA) Monitoring and Reporting
  • Customer Satisfaction Tracking and Improvement

Refurbishment Services

  • Diagnostic and Testing of IoT Devices
  • Repair and Restoration of Faulty Devices
  • Quality Assurance and Performance Testing
  • Packaging and Re-certification for Market Resale
  • Inventory Management for Refurbished Devices

Review Management

  • Monitoring and Analysis of Customer Reviews and Ratings
  • Responding to Customer Feedback Across Platforms
  • Crisis Management for Negative Reviews
  • Improving Brand Perception through Review Insights
  • Generating Positive Customer Testimonials

Demo and Installation Services

  • PAN India On-Site Installation Support
  • Product Demonstration and Customer Training
  • Troubleshooting and Initial Setup Assistance
  • Post-Installation Support and Follow-ups
  • Installation Performance Reporting

Social Media Management

  • Strategy Development and Content Creation
  • Customer Engagement and Response Handling
  • Reputation Monitoring and Brand Positioning
  • Social Media Advertising and Campaign Management
  • Performance Analytics and Reporting

FAQ

What is customer service outsourcing?

Thanks to the wonders of technology, businesses can now outsource their customer service departments to call centers half a world away. This practice is known as customer service outsourcing, and it has become increasingly popular in recent years.

Why outsource customer service?

There are plenty of good reasons to outsource customer service. For one thing, it can be a lot cheaper than hiring in-house staff. Secondly, if you outsource customer service, it frees up your time to focus on more important things. Not only will this save you time and money, but it will also improve your customer satisfaction levels

How to outsource customer service the right way?

Contact us at contact@bozlunindiaservices.com to learn how we can help and we’ll schedule a meeting to discuss details. Later we’ll determine the number of outsourced customer support agents and technology you need and offer a suitable pricing quote.

What are the best customer support outsourcing services?

Determining the best customer support outsourcing service hinges on various factors including your business size, budget, and the specific support needs. While there’s a plethora of options, not all are equal. Costs, reputations, and the level of personalized service differ among providers. It’s vital to consider these aspects to align with a service that best caters to your business requirements, ensuring a harmonious blend of quality, affordability, and customized solutions.